EquiPet

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You are also elligible for a return/refund if the product was damaged in shipping.

Non-returnable items:

Gift Cards
Products that have been used

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at – equipet825@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchange

We offer a 30 day free exchange, this means if the package is UNOPENED and in the original quality, it may be exchanged for a new item or the cost transfered to a different item. For instructions to this process send us an email at equipet825@gmail.com and await a response.

Shipping returns

To return your product, you should email us at equipet825@gmail.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.